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What Exactly is an eBook?
Do I Need any Special Software?
How do I Download and Read your eBooks?
How long does it take to Download an eBook?
Will I receive a paper copy in the mail?
When will I receive my ebook?
What do I do if I haven't received my ebook after 24 hours?


What Exactly is an eBook?
Put simply, eBooks are electronic books that can be read on a computer screen or printed out to paper. eBooks can be delivered in an instant and at no cost (via direct download from the Internet or as an attachment to an email message).

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Do I Need any Special Software?
You will need acrobat reader to view PDF files. If you do not have acrobat reader installed you can download it for free at www.adobe.com.

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How do I Download and Read your eBooks?
The ebook files will be emailed out in pdf. format to the email address on your PayPal account within 24 hours of cleared payment.

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How long does it take to Download an eBook?
The speed of the download depends largely on the size of the eBook in question and the speed of your Internet connection. Typically, the download should take between 1 and 6 minutes.

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Will I receive a paper copy in the mail?
No. An ebook is purely a digital form of the book that will be emailed to you. No paper copies of the book will be sent.

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When will I receive my ebook?
Once payment is verified, we will send your ebooks to your email address within 24 hours. Once you receive them, simply download them to your computer or ebook reader.

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What do I do if I haven't received my ebook after 24 hours?
First, please check your spam folders and filters to make sure it didn't get trapped there. If it's not there, please email us at kookeyebook@googlemail.com. We will be happy to help in any way we can.

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Last Updated: 2 Mar 2013 02:09:13 PST home  |  about  |  terms  |  contact
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